ZenHome Pro Agreement

Basic Requirements:

• •Minimum of 3 years of professional experience in your specialty
• •All required licenses, permits, and certifications for your services
• •Appropriate insurance coverage, including liability insurance
• •Clean background check results
• •Reliable transportation and necessary tools/equipment
• •Smartphone capable of running the ZenHome mobile application

Required Documentation:

• •Valid government-issued identification
• •Business licenses and professional certifications relevant to your services
• •Proof of insurance coverage, including general liability and professional liability
• •Workers' compensation insurance documentation or valid exemption certification
• •Business tax identification number or Social Security Number
• •Banking information for payment processing
• •Portfolio of previous work (if applicable)

Payment Process:

• •All payments are processed through the ZenHome platform
• •ZenHome charges a service fee (percentage of the total job cost)
• •For simple jobs, payment is released within 3 business days after client approval
• •For complex projects, deposits and milestone payments are held in escrow and released according to the project schedule
• •Funds are deposited directly to your bank account via ACH transfer
• •You are responsible for all taxes on income earned through ZenHome

Quality Expectations:

• •All work must meet or exceed industry standards and building codes
• •Use only high-quality materials appropriate for the job
• •Provide a minimum 1-year standard warranty on workmanship
• •Maintain professional appearance and conduct at all times
• •Clean the work area upon completion
• •Document work with before and after photos

Review System:

• •Clients rate your service on a 5-star scale across multiple categories
• •Rating categories include quality of work, professionalism, communication, and timeliness
• •Your overall rating affects your visibility and ranking in the ZenHome platform
• •Professionals must maintain a minimum 4.0/5.0 rating to remain on the platform
• •You can respond to client reviews through the platform

Communication Expectations:

• •Respond to job requests within 24 hours
• •Communicate exclusively through ZenHome's platform
• •Provide regular updates on project progress
• •Notify clients and ZenHome immediately of any delays or issues
• •Document all changes to project scope or timeline in writing
• •Maintain professional and respectful communication at all times

Termination by ZenHome:

ZenHome may terminate your account for the following reasons:

• •Violation of the Pro Agreement terms
• •Maintaining a rating below ZenHome's minimum standards
• •Repeated cancellations or client complaints
• •Fraudulent activity or misrepresentation
• •Failure to maintain required insurance coverage
• •Attempting to circumvent the ZenHome platform for client payments

Voluntary Termination:

To voluntarily leave the ZenHome platform:

1. 1
   Provide written notice to ZenHome
2. 2
   Complete any outstanding job commitments
3. 3
   Settle any outstanding balances or disputes
4. 4
   Deactivate your account through the platform

Your Responsibilities:

• •Keep all client information confidential
• •Use client information only as necessary to perform services
• •Do not disclose client information to third parties without explicit permission
• •Comply with all applicable data protection and privacy laws
• •Securely dispose of client information when no longer needed
• •Report any data breaches to ZenHome immediately
• •Protect ZenHome's confidential information, including pricing strategies and business plans

Intellectual Property Rights:

All intellectual property rights in the platform and service professional content are owned by ZenHome.

You grant ZenHome a non-exclusive, royalty-free license to use, reproduce, distribute, and display your content on the platform.

You retain all other rights in your content.