The ZenHome Service Guarantee
We treat every job like it's happening in our own home, ensuring quality work and your complete satisfaction.
30-Day Workmanship Promise
If you're not satisfied with the quality of work performed within 30 days of completion, we'll coordinate to have it fixed at no additional cost to you.
Clear Communication Guarantee
We ensure clear, transparent communication throughout your project. If there's a communication gap, ZenHome will step in to resolve it.
Fair Pricing Assurance
All ZenHome network pros commit to transparent, upfront pricing. No surprise charges unless you approve scope changes in writing.
Project Completion Commitment
If a pro cannot complete your project for any reason, we'll help find a replacement to finish the work at the originally agreed price.
Our Verification Standards
Every pro in our network is:
- Background-checked
- Properly licensed and insured
- In good standing with state certification boards
- Maintains a satisfaction rating of 4.0+ stars
How to Request Assistance
- 1
Report the issue through your ZenHome assistant within 30 days of completion
- 2
We'll contact the pro within 1 business day
- 3
If needed, we'll arrange for resolution, typically within 14 days
What Your ZenHome Service Fee Covers
Our commitment to quality and service makes it all possible.
Our satisfaction guarantee that ensures work is done right
Thorough vetting of all network pros
Dedicated ZenHome assistant to help with any issues
Ready to experience the ZenHome difference?
Join thousands of homeowners who trust ZenHome with their most valuable asset.